Cancellation
Sections 1–6 | Per Consumer Protection Law 5741-1981
This policy governs the cancellation of orders, return of products, and exchanges, in accordance with the Consumer Protection Law 5741-1981 and any other binding legislation.
Contact us via any of the following channels and provide:
As long as the order has not yet been dispatched — cancellation is permitted without conditions.
You may cancel within 14 days of receiving the product, provided the product:
- Has not been used
- Is returned in its original, intact packaging
- Includes all accessories supplied
- Is accompanied by proof of purchase
| Case | Cancellation Fee |
|---|---|
| Cancellation before dispatch | No fee |
| Cancellation after receipt — no defect | 5% of transaction value or ₪100 — whichever is lower |
| Cancellation due to defect / non-conformity | No fee + return shipping refunded |
| Digital product after delivery | Non-cancellable |
Exchange & Special Products
Sections 7–10 | Exchange, defects, non-returnable items and digital products
Subject to stock availability, you may request a product exchange instead of a refund.
Did you receive a defective, incorrect, or damaged product? Contact us within 48 hours of receipt and attach photographs.
✓ We cover return shipping costs
✓ Alternatively — product exchange
Under applicable law, the following may not be cancelled or returned:
- Products manufactured specifically for the customer
- Activated game codes
- Opened software and activated licences
- Delivered Gift Cards
- Delivered or activated eSIM cards
- Activated cellular plans
- Products used in a manner that impairs their value
A digital product is considered delivered from the moment the code, licence, or access method is sent to the customer.
Important Before You Buy
Sections 11–14 | Suitability, data backup, contact and technical faults
The customer is responsible for verifying that the product meets their needs before purchase, including:
- Model, colour and storage capacity
- Operating system language
- Compatibility with Israel's mobile networks
- Authorised country of operation
- Hardware and software requirements
- Charger type and electrical plug
For any question about cancellations, returns or exchanges:
- 📧 support@buyexpressnow.com
- 📞 +972-54-717-7226
- 🕐 Sun–Thu, 09:00–17:00
- ✉️ Registered Mail: P.O. Box 301, Kfar Qasim 4881000, Israel
The system sends an "Order Confirmation" email automatically at the moment the order record is created — before the customer is redirected to the payment gateway and before any actual charge. This is a built-in technical process and does not constitute transaction confirmation.