Easy! Click "Sign Up" at the top of the page, fill in a few details, and click "Create Account." You'll get a confirmation email right away to verify everything's set.

Not necessarily, and this is important to know: the "order received" email is sent automatically the moment your order is logged in our system — before you're even redirected to the payment gateway or any charge is approved.

The transaction is only considered final and binding once the charge is actually approved by your credit card company or the payment gateway (YAAD Sarig), together with our final confirmation.

It means you were redirected to the payment gateway but the payment process wasn't completed. As long as full payment confirmation hasn't been received from YAAD Sarig, the order isn't binding and no charge will be made.

It happens to everyone 🙂 If a pricing, spec, or availability error is discovered, we reserve the right to cancel the order and refund you in full, or offer to continue the transaction at the correct terms. If this happens, you'll be notified and won't be charged any additional amount.

We support a range of convenient payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Cash on delivery
• Bank transfer
• PayPal
• Digital wallets (Apple Pay, Google Pay)

All online payments are processed securely through YAAD Sarig, and we never store credit card details on our own servers.

Delivery times vary depending on your location and the shipping method chosen:

• Standard shipping: 2-5 business days
• Express shipping: 1-2 business days
• International shipping: 7-14 business days

As soon as your order ships, you'll get a tracking number sent to your email.

Absolutely! Our policy is simple and fair:

• Returns accepted within 14 days of receipt
• Products must be in original condition with tags attached
• Original packaging and receipt are required
• Refunds are processed within 5-7 business days

Note: cancellation fees, if applicable, won't exceed 5% of the transaction price or ₪100 — whichever is lower.

To start a return, visit our Returns Center or contact customer service.

This one's a bit different: once an activation code, license, Gift Card, or eSIM has been delivered to you, it can't be canceled or returned — unless the law states otherwise. This is a standard restriction on digital products, since once revealed they're considered "consumed."

Some of our products are parallel-imported, which means they may not carry an official Israeli importer warranty. When that's the case, it's always clearly noted on the product page, so you know exactly what you're getting.

Not quite. BuyExpress operates as an authorized agent of Pelephone Communications Ltd., and cellular plans are provided and backed directly by Pelephone. This means:

• Cancelling a plan is subject to Pelephone's cancellation policy and telecom regulations — not our general return policy
• Activating a plan requires a valid Israeli ID and signing a subscriber agreement with Pelephone
• Network availability, reception, and service quality are Pelephone's responsibility alone

For cellular service questions or complaints, you can contact Pelephone directly at *500 or via pelephone.co.il.

We're here and happy to help! Reach us through any of these channels: