Frequently Asked Questions

1. How can I create an account on the website?

To create a new account, click on the "Register" button at the top of the page, then enter your personal information and click "Create Account". You'll receive a confirmation email to verify your account.

2. What payment methods are available?

We accept multiple payment methods for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Cash on Delivery (COD)
  • Bank Transfer
  • PayPal
  • Digital Wallets (Apple Pay, Google Pay)

3. How long does delivery take?

Delivery times vary based on your location and selected shipping method:

  • Standard Shipping: 2-5 business days
  • Express Shipping: 1-2 business days
  • International Shipping: 7-14 business days

You'll receive a tracking number once your order ships.

4. Can I return or exchange a product?

Yes! We offer a hassle-free return and exchange policy:

  • Returns accepted within 14 days of delivery
  • Products must be in original condition with tags attached
  • Original packaging and receipt required
  • Refunds processed within 5-7 business days

To initiate a return, visit our Returns Center or contact customer service.

5. How can I contact customer service?

Our customer service team is here to help! You can reach us through:

📞 Phone: 054-717-7226
💬 WhatsApp: Click to chat
🕐 Hours: Sunday-Thursday, 9:00 AM - 6:00 PM (IST)
Copyright © 2025-Buy Express, Inc. All rights reserved.